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Terms and conditions



1. Introduction

Welcome to Home Food, a product of Five 9s Solutions. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our platform, you agree to abide by these Terms.

2. Definitions

  • "Platform" refers to the website and services provided by Home Food, a product of Five 9s Solutions.
  • "Seller" denotes individuals offering food preparation services through our platform.
  • "Customer" refers to individuals utilizing our platform to order food prepared by Sellers.

3. Services Provided

Our platform acts as a marketplace connecting Sellers with Customers. We facilitate transactions between Sellers and Customers but do not engage in food preparation ourselves.

4. Registration and Account

To access certain features of our platform, Sellers may need to create an account. You agree to provide accurate and current information and are responsible for maintaining the confidentiality of your account credentials.

5. Listing and Selling

Sellers may list food items for sale on our platform. All listings must be accurate and comply with our guidelines. Sellers are responsible for the pricing, descriptions, and images of their listings.

6. Ordering Process

Customers can place orders through our platform. Once an order is confirmed, it will be processed by the respective Seller. Customers agree to provide accurate delivery information and to be available to receive their orders at the specified time.

7. Food Safety and Hygiene

Sellers must adhere to food safety and hygiene regulations. While we encourage Sellers to maintain high standards of food preparation and handling, we do not independently verify compliance with these regulations.

8. Cancellation and Refunds

Customers may cancel orders in accordance with the cancellation policy specified by the Home Food. Refunds, if applicable, will be processed in line with our refund policy.

9. Liability and Disclaimers

We strive to ensure a positive experience for all users; however, we are not liable for any damages, losses, or disputes arising from transactions between Sellers and Customers. We do not guarantee the quality, safety, or legality of food prepared by Sellers.

10. Intellectual Property Rights

All content on our platform, including text, images, and logos, is owned by Home Food, a product of Five 9s Solutions, or its licensors. Users may not use, modify, or distribute platform content without prior written consent.

11. Privacy Policy

Our privacy policy governs the collection, use, and protection of personal information. By using our platform, you consent to the terms outlined in our privacy policy.

12. Termination
We reserve the right to suspend or terminate user accounts for violations of these Terms or for any other reason deemed necessary. Termination may result in the loss of access to our platform.

13. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments to Terms and Conditions

We may update or modify these Terms from time to time. Changes will be effective upon posting on our platform. Continued use of our platform constitutes acceptance of the revised Terms.

15.Contact Information

For any questions or concerns related to Terms and Conditions, please contact our customer support team:

Thank you for choosing Home Food. We look forward to serving you!

Sincerely,
The Home Food Team.