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Refund policy

1. Introduction

At Home Food, we aim to deliver an exceptional dining experience through our online food delivery service. This Refund Policy ensures transparency by outlining the conditions under which refunds are processed. By placing an order with Home Food, you agree to the terms outlined here.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

  • Order Issues: Missing items, incorrect items, or issues with food quality.
  • Delivery Problems: Significant delays beyond the estimated delivery time without prior notification.
  • Cancellations: Orders canceled before being processed or dispatched.

3. Non-Refundable Situations

Refunds will not be issued in these scenarios:

  • Customer Error: Incorrect information provided (e.g., wrong delivery address).
  • Late Cancellations: Orders canceled after processing or dispatch.
  • Food Preferences: Dissatisfaction due to taste preferences or dietary choices.
  • Time Limit for Refund Requests: Requests made more than 30 minutes after delivery.

4. Requesting a Refund

To request a refund:

  1. Drop a Refund Request: Visit your order details page and select the refund request option within 30 minutes of delivery.
  2. Provide Evidence: Submit relevant evidence, such as photos and a detailed description of the issue.
  3. Review and Processing: Our team will review your request and provide a confirmation email or notification regarding the status of your refund.

5. Refund Processing Time

Refunds are typically processed within 2 to 3 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

6. Refund Processing and Methods

  • Post-Delivery Refunds: Credited to your Home Food Wallet for orders qualifying after delivery.
  • Pre-Delivery Refunds: Processed to the original payment method for cancellations made before processing or dispatch.

7. Changes to Refund Policy

Home Food reserves the right to modify this Refund Policy at any time. Updates will be communicated via the Home Food app or website. Please review this policy periodically for changes.

8. Contact Information

For any questions or concerns, contact our customer support team:

Thank you for choosing Home Food. We appreciate your understanding and cooperation.

Sincerely,
The Home Food Team