en
Join Us

Cancellation Policy

1. Introduction

At Home Food, we understand that plans can change. This Cancellation Policy outlines the procedures and conditions for canceling orders placed through our platform. By placing an order with Home Food, you agree to the terms specified in this policy.

2. Cancellation by Customers

Customers may cancel their orders under the following conditions:

  • Before Preparation: You may cancel your order at any time before the restaurant begins preparing it. To ensure timely processing, cancellations should be made as soon as possible.
  • Cancellation Process: To cancel your order, please use the cancellation feature available in the Home Food app or contact our customer support team directly. Provide your order number and reason for cancellation.

3. Cancellation by Kitchens

In certain situations, the restaurant may need to cancel your order, such as:

  • Unavailability of Items: If the kitchen cannot fulfill your order due to unavailable items or other unforeseen circumstances.
  • Operational Issues: If the kitchen is unable to process the order due to operational reasons.

In such cases, you will receive a notification, and a full refund will be issued to your original payment method.

4. Refunds for Canceled Orders

If an order is canceled in accordance with this policy:

  • Customer Cancellations: Orders canceled before preparation will receive a full refund. Orders canceled after preparation has begun may not be eligible for a refund.
  • Kitchen  Cancellations: Orders canceled by the kitchen will receive a full refund.

5. Non-Refundable Situations

Refunds will not be issued for orders that:

  • Already in Transit: If the order has already been dispatched or is in transit, it cannot be canceled, and a refund may not be issued.
  • Customer Error: Orders placed incorrectly by the customer (e.g., wrong delivery address) are not eligible for cancellation or refund.

6. Modifications to Orders

If you need to make changes to your order (e.g., add items, modify details), please contact customer support as soon as possible. Modifications can only be accommodated if the order has not yet been prepared.

7. Policy Updates

Home Food reserves the right to update or modify this Cancellation Policy at any time. Changes will be communicated through the Home Food app or website. Please review this policy periodically to stay informed about any updates.

8. Contact Information

For any questions or concerns regarding our Refund Policy, please contact our customer support team:

Thank you for choosing Home Food. We appreciate your understanding and cooperation.

Sincerely,
The Home Food Team