Download the app, sign up with your email or phone number, and complete your profile.
Use the search bar to enter the kitchen name, dish, or cuisine. Filters can narrow your search.
Yes, tap the heart icon on the kitchen's page to add it to your favourites.
Delivery charges vary by distance, kitchen, and ongoing offers. Check during checkout.
Yes, choose the "Schedule Order" option during checkout and set a preferred delivery time.
After order delivery, in the order details page you’ll be prompted to rate and review the kitchen and delivery partner.
No, sharing accounts is not recommended for security reasons.
Select the desired coupon during checkout. The discount will be applied automatically to your order total.
Loyalty points are earned automatically when you place an order. The number of points depends on the value of your order.
Loyalty points can be converted into wallet money via the Loyalty Points page in the application.
We accept stripe payment, wallets, and cash on delivery (COD).
Stripe allows you to save your payment information with an option for 1-click checkout.
Please update the app, clear the cache, or reinstall it. If the issue persists, email our support team for assistance.
Download the Kitchen app, fill in your business details, upload documents, and await verification.
Typically, you need a Licence Document , Food Certificate, and bank details
Yes, go to the “Settings” section to update your operating hours.
You can use the "Kitchen Temporarily Closed" toggle located on the home screen of the app. Once enabled, the kitchen will be marked as temporarily closed.
Yes, use the "Promotions" section to create discounts and offers.
Complaints are routed through the platform. Respond promptly via the Kitchen app.
A commission is charged on each order as per your agreement. Check the details in your dashboard.
Payments are processed weekly, excluding deductions for platform fees.
You’ll be notified immediately. Refunds to customers are handled by the platform
Restart the app, update it, or contact help and support for assistance.
Download the Runner app, upload required documents and onboarded as runner
driving license, and vehicle registration papers, bank details.
Requests appear in the app. Accept the order to proceed with the pickup and delivery.
Use the in-app map or contact the kitchen for directions.
Wait for 10 minutes, and then contact help & support of Home Food.
Yes, the app itself has the existing shifts to the runners, so runners can choose the time according to their preferred time
Earnings are based on the delivery chargers, distance traveled, the number of deliveries, and bonuses.
Payments are transferred weekly. Check the "Earnings" section in the app for details.
Ensure your phone is updated, clear the app cache, or reinstall the app.
Notify support immediately using the app. They’ll assist in managing the order.
