1. Introduction
Welcome to Home Food, a product of Five 9s Solutions. We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our services through our Customer, Kitchen, and Driver applications. By using our platform, you consent to the practices outlined in this policy, in compliance with the UK General Data Protection Regulation (UK GDPR) and related data protection laws.
2. Information We Collect
We collect a variety of personal information to provide and improve our services across our applications:
Personal Information: When you register or place an order, we collect personal details such as your name, email address, phone number, age, payment information, and address.
Identity Verification: We may collect government-issued ID or other documents for identity verification, particularly for our Kitchen and Driver partners.
Order Information: Details about your orders, including items purchased, delivery address, and order history.
Location Data: For accurate delivery, our Customer and Driver applications may collect real-time location information. Location data may also be collected for the Kitchen app to coordinate logistics.
Usage Data: We track usage patterns to improve our services, such as pages visited, time spent on our platform, and features accessed.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather data on site usage.
3. How We Use Your Information
We use your information to improve the experience and functionality of our platform:
Order Fulfilment: To manage, process, and deliver your orders, including payment processing and coordinating with Drivers.
Enhancing Our Services: To continuously improve our user experience, develop new features, and optimize platform performance.
Communication: To send order confirmations, updates, promotional information (if opted in), and service-related messages.
Security and Fraud Prevention: To protect our users and platform from unauthorized activity and security risks.
Analytics and Research: To analyze usage patterns, preferences, and trends, which helps us improve services through aggregated, anonymized data.
4. Data Sharing and Disclosure
Your personal information is handled responsibly and only shared under specific circumstances:
With Service Providers: We may share data with third-party providers who assist in operating our platform, processing payments, and ensuring delivery services.
For Legal Compliance: We may disclose information to comply with legal requirements or to protect the rights and safety of Home Food and its users.
Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction, subject to appropriate confidentiality agreements.
5. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, or loss. While we prioritize your data’s safety, please note that no transmission or storage method is entirely secure.
6. Your Rights and Choices
Under UK data protection law, you have the following rights regarding your personal data:
Access and Correction: You can request access to and correction of your personal information at any time.
Opt-Out: You can opt-out of receiving marketing messages by following the unsubscribe link in our communications or contacting us directly.
Data Deletion: You may request that we delete your personal data, provided we are not legally obligated to retain it.
Data Portability: You may request a copy of your personal information in a structured, commonly used format.
7. Cookies and Tracking Technologies
We use cookies to personalize and improve your experience. You may adjust cookie preferences through your browser settings. Disabling cookies could impact platform functionality.
8. Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices of these sites, and we recommend reviewing their privacy policies.
9. Data Retention
We retain your data only as necessary to fulfill the purposes outlined in this policy or as required by law. Information may be kept longer if needed for legal, business, or regulatory purposes.
10. Policy Updates
We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we may notify you via email or through a prominent notice on our platform. Please review this policy regularly to stay informed.
11. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
Thank you for choosing Home Food. Your privacy is important to us, and we are dedicated to protecting it.
Sincerely,
The Home Food Team